Further to my concerns expressed in my post located at http://myptsdservicedog.com/2013/12/31/my-concerns-regarding-ontario-spca-pet-insurance/, I also have concerns about the delays by Pethealth Inc. and PTZ Insurance Brokers Ltd. in processing my claims for insurance coverage under my policy of insurance with Ontario SPCA Pet Insurance. I believe that the delays are not reasonable.
This afternoon, I sent a letter to the Ontario Minister of Consumer Services as well as to the Consumer Protection Branch at the Ministry of Consumer Services. My letter was about concerns that I have regarding the manner in which Pethealth Inc., and its related companies, operating as Ontario SPCA Pet Insurance, are conducting their business in the Province of Ontario.
Once the Toronto ice storm settled down, Flicka’s home had hydro electricity again, and Flicka was back to her normal self, I took Flicka out for some playtime. Not only did Flicka enjoy her playtime in the snow, she also wanted to help with the clean up effort.
During the Toronto Ice Storm of 2013, Flicka’s high-rise condominium building went without heat and lights for 72+ hours. At one point, the building’s back-up generators went down as well which meant there were no emergency lights in the hall-ways, no lights in the stairways and the service elevator was no longer in operation. In addition, the weather outside also plummeted, at one point, to a chilly -18 degrees Celsius (incl. wind chill). According to the media, this was one of the worse ice storms in the city’s history.
During the evening of December 21st, the hydro electricity connection in Flicka’s home went down. She and her family were plunged into darkness as the wider neighbourhood surrounding her home was also affected. Fortunately, Flicka and her family were prepared to deal with this situation, even as it continued to get worse.
During the evening of Saturday, December 21st, part of the City of Toronto, several surrounding municipalities and other parts of the Province of Ontario were struck by an extreme ice storm. The storm continued into Sunday, December 22nd. In some areas, the damage caused by the ice storm was extensive, and a lot of people lost connectivity to the hydro electric grid.
The on-going challenges faced by Canada’s armed forces personnel has come to a head now with the fourth apparent suicide in one week of a Canadian veteran suffering from Post-traumatic Stress Disorder (PTSD). This news is very sad and tragic.
National Service Dogs (NSD) is a proud a leader in PTSD intervention with its development of its Skilled Companion Dog program. As a registered charity and an accredited member of Assistance Dogs International (ADI), NSD provides service dogs to Canadian veterans at no cost to them, and NSD administers ongoing support and assistance to enable veterans to try to overcome some of the challenges that they face.
How do Service Dogs help veterans?
I would like to share some more of Flicka’s scrapbook. Through her scrapbook, I’ve learned that while Flicka was a puppy, and before she joined NSD’s advanced training program, Flicka became the fifth NSD dog to be licensed as a therapy dog in Calgary, Alberta. With her handler/puppy raiser Alison, Flicka met many wonderful seniors and handicapable children along the way. This is very cool!
Recently, National Service Dogs released their December 2013 Newsletter. Back in the Summer issue, Flicka and I were featured under the “NSD Spotlight” section. In this current issue, Gail Densmore is featured and we’re absolutely delighted.